Return & Refund Policy – Polspas™

At Polspas™, we take pride in the quality of our products, including hot tubs, swim spas, party spas, saunas, steam rooms, pergolas, and cold plunge systems. Every product is carefully designed and manufactured to meet the highest standards.

As our website is informational only, all sales are handled directly through our sales team or authorized distributors. This Return & Refund Policy explains how returns, exchanges, and refunds are managed.

1. General Policy

• Returns and refunds are only applicable to purchases made through Polspas™ or its authorized distributors.

• All requests are subject to review and approval on a case-by-case basis.

• Products must be returned in their original condition, unused, and with all packaging and documentation intact unless faulty or defective.

2. Non-Returnable Items

The following items are non-returnable and non-refundable unless faulty at delivery:

• Customized or specially ordered products.

• Products that have been installed, used, or altered.

• Hygiene-sensitive items such as saunas, steam units, or cold plunge systems, once unsealed/used.

3. Defective or Damaged Products

• If you believe your product has a manufacturing defect, you must notify us or your local authorized distributor immediately upon discovery.

• All Polspas™ products come with a warranty against manufacturing defects (warranty terms vary by product).

• Upon inspection and verification, we will either repair, replace, or provide an appropriate solution.

4. Refunds

• Refunds, where applicable, will be processed only after the returned product has been inspected and approved.

• Refunds are issued via the original method of payment unless otherwise agreed.

• Processing times may vary depending on the payment provider and distributor policies.

5. How to Request a Return

To initiate a return, please contact us or your authorized distributor with the following details:

• Proof of purchase (invoice/receipt).

• Product details and issue description.

• Supporting photos or videos (if applicable).

6. Contact Information

For return and refund inquiries, please contact us:

Polspas™
📍 UI-Domki, kraków, Poland
📞 +48 793 242 830
📧 info@polspas.com
🌐 www.polspas.com