Shipping Policy – Polspas™

At Polspas™, we are committed to ensuring that our products – including hot tubs, swim spas, party spas, saunas, steam rooms, pergolas, and cold plunge systems – are delivered to our customers with care and professionalism. This Shipping Policy explains how shipping and delivery are managed for purchases made through our authorized sales channels and distributors.

1. General Shipping Information

• Polspas™ is an informational brand website. All product sales and deliveries are arranged directly through our sales team or authorized distributors.

• Shipping times and costs depend on product type, destination, and logistics partners.

• Due to the size and weight of many of our products, delivery may involve specialized handling and installation services.

2. Domestic & International Deliveries

• We deliver both locally within the UAE and internationally worldwide through our trusted logistics partners.

• For international orders, additional transit time may be required depending on customs clearance and local regulations.

3. Shipping Costs

• Shipping charges vary depending on the product and destination.

• Exact shipping costs will be communicated at the time of order confirmation.

• For some regions, additional delivery or handling charges may apply.

4. Customs, Duties & Taxes

• International deliveries may be subject to customs duties, import taxes, and local charges, which are the responsibility of the customer.

• We are not responsible for delays caused by customs authorities or other regulatory processes.

5. Delivery & Installation

• Some products require on-site installation. Where applicable, our authorized team or distributor will coordinate the delivery and installation process with you.

• Customers are responsible for ensuring that the delivery site is accessible and prepared for installation.

6. Risk of Loss & Damage

• Ownership and risk of loss transfer to the customer once the product is delivered to the agreed address or received from the shipping provider.

• Customers must inspect deliveries upon receipt and report any visible damage immediately to the carrier and Polspas™ or its distributor.

7. Shipping Restrictions

• Some products may have restrictions on delivery depending on local regulations, building access, or logistics limitations.

• We will inform you if any restrictions apply to your order.

8. Contact Information

For shipping-related inquiries, please contact us:

Polspas™
📍 UI-Domki, kraków, Poland
📞 +48 793 242 830
📧 info@polspas.com
🌐 www.polspas.com